3CX Integration with Smokeball

Cloud Chat's integration with Smokeball enables customer information to automatically pop up in Smokeball based on incoming calls from 3CX, streamlining workflows and enhancing service.

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Description

Cloud Chat has developed an integration with Smokeball, enabling customer information to automatically pop up within Smokeball based on incoming calls from 3CX. This seamless integration ensures that when a call comes into 3CX, Smokeball instantly displays relevant contact details, case information, and important notes. 

This feature empowers businesses to provide more personalised and efficient service by giving staff instant access to the right information without needing to manually search for it. By connecting 3CX and Smokeball, this integration streamlines workflows and enhances customer interactions for businesses that rely on both platforms.

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Features

Contact Syncing & Popping

With Cloud Chat's integration, 3CX and Smokeball seamlessly sync contacts, ensuring that when a call comes through 3CX, relevant customer information from Smokeball is instantly displayed. This synchronisation eliminates manual lookups, streamlines workflows, and improves customer interactions by providing instant access to up-to-date contact details. 

Integration Diagrams

Data Flow
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Contacts

Smokeball
3CX
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Contacts

How Do We Operate? 

We pride our business on working differently and completely understand that technical jargon, the internet and communications are not everyone’s strong suit. We ensure to take all of your needs into account and provide you with the best options for your business. 


Most importantly, we know exactly what we’re selling and will never leave you uncertain about whether your purchase is the right option for you. 

We’re Experienced & Reliable

All of our technicians are licensed and experienced. Therefore, whether your phone needs replacing or your internet line is simply not working, our tech team can assist without relying on third parties. 


Best of all, we maintain an excellent relationship with customers so when and if you call with an issue, we already know your setup and are one step ahead.